Thank you for shopping at Surma Design.
Please read this policy carefully. This is the Return and Refund Policy of Surma Design.
We issue refunds for digital products within 14 days of the original purchase of the product. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Before requesting a refund:
- Contact us via contact form on the Contact page
- Check is the item compatible with your software version
- Search our Help Center for the issue you experienced
You are eligible for a refund if:
- Product is is materially different from the item preview or description
- Product doesn't work how it should and it can't be easily fixed
You may not be eligible for a refund if:
- you made a purchase by mistake
- you changed your mind
- product didn’t meet your expectations
- you don’t know how to use purchased item
- you can no longer access the item because it has been removed
- you don't want it after you've downloaded it
We recommend contacting us for assistance if you experience any issues receiving or downloading our products.
To complete your return and refund, we require scan or copy of your invoice or proof of purchase. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you haven’t received a refund yet, first check your bank account again. Next step is to contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
If you have any questions about our Returns and Refunds Policy, please contact us:
All cancellation instructions are available at surmadesign.co.uk/cancellation