Privacy Policy

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK national laws and requirements for user privacy.

  Surma Design may collect such information about customers as name and job title, contact information including email address, demographic information, such as billing and shipping address, preferences and interests, website usage data, other information relevant to client enquiries, other information pertaining to special offers and surveys. Surma Design collect this data to better understand what customers are looking from the designers and enabling Surma Design to deliver improved products and services. Specifically, Surma Design may also use data for own internal records, to contact customers in response to a specific enquiry, to customise the design concept for each customer, to send promotional emails about products, services, offers and/or to contact customer via email, telephone or mail for market research reasons.

All data or any other information may be changed by customer by sending message via email.

  Surma Design collects information when you directly give it to us (“Directly Provided Data”). When you purchase our products or communicate with us, you may choose to voluntarily give us certain information – for example, by filling in text boxes or completing registration forms. All this information requires a direct action by you at that time in order for us to receive it.

Surma Design will not retain your personal information longer than necessary. We will hold onto the information you provide either while your account is in existence, or as needed to be able to provide the Services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.

  If legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may also retain some of your information for a limited period of time as required, even after you have closed your account or it is no longer needed to provide the Services to you.


Surma Design will never lease, distribute or sell customers personal information to third parties unless Surma Design have customers permission or the law requires us to. Any personal information Surma Design hold about customer is stored and processed under data
protection policy.

Whilst using our website, software applications or services, you may be required to provide personal information (name, address, email, account details, etc.). We will use this information to administer our website, applications, client databases and marketing material. We will ensure that all personal information supplied is held securely in accordance with the General Data Protection Regulation (EU) 2016/679, as adopted into law of the United Kingdom in the Data Protection Act 2018. Further, by providing telephone, fax and email details, you consent to Surma Design contacting you using that method. You have the right at any time to request a copy of the personal information we hold on you. Should you wish to receive a copy of this, or would like to be removed from our database, please contact us at help@surmadesign.co.uk.

Please note, we are constantly reviewing how we process and protect data. Therefore, changes to our policy may occur at any time. We will endeavour to publicise any changes.



Google Analytics

This website uses Google Analytics to help Analyse how users use the site. The tool uses "cookies," which are text files placed on the computer, to collect standard Internet log information and visitor behavior information in an anonymous form. The information generated by the cookie about customer’s use of the website (including IP address) is transmitted to Google. This information is then used to evaluate visitors' us of the webiste and to compile statistical reports on website activity for Surma Design

Surma Design will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information (PII) of visitors to Surma Design site. Google will not associate customer’s IP address with any other data held by Google. Neither Surma Design nor Google will link, or seek to link, an IP address with the identity of a computer user. Surma Design will not associate any data gathered from this site with any Personally Identifiable Information from any source, unless customer explicitly submit that information via a fill-in form on Surma Design website.

Any visitor may choose to accept or decline cookies. Most Web browsers automatically default to accept them, but it is possible to modify browser setting to decline cookies. If visitor/customer reject cookies by changing browser settings then be aware that this may disable some of the functionality on website.